Returns Policy

Returns is a scheme provided by The Refrigeration House directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the Refrigeration House to you. All products listed under a particular category may not have the same returns policy.

However, you as the buyer play a very important part in this. Please review the entire listing carefully and make certain you are ordering the part you need. If you have any questions, please contact us before purchasing.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We have a 14-day return policy starting from date of delivery (confirmed by the carrier). You must obtain a return authorization to return the part within this time frame. We must receive the item being returned within 21 days of delivery date. Parts are not eligible for return for any reason if we are not notified within the 14-day time frame.

Damaged parts must be reported to us within 3 days of the delivery date. This is to ensure that we can file a claim with the carrier when applicable. Please send an email describing the damage and attach pictures of the part and the packaging for our inspection.

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